Privacy policy

This policy explains which personal data we process when you visit visha.ch or contact us, why, and what your rights are. It is based on the Swiss Federal Act on Data Protection (FADP / nLPD), in force since 1 September 2023.

1. Controller

Company

[RAISON SOCIALE DE LA SNC], general partnership

Address

[ADRESSE, NPA LAUSANNE], Switzerland

Contact

visha@gmail.com

2. Data we process

• Contact form: name, business name, email address, phone (optional), message and site language.
• Booking a call: if you book via Cal.com, the data you enter (name, email, time slot, any notes) is processed by Cal.com and passed on to us.
• Email or phone exchanges: the content of our exchanges and your contact details.
• Technical data: on every visit, our host automatically records technical logs (IP address, date and time, page requested, browser) needed to run and secure the site.

3. Why we use it

• to answer your requests and organise the discovery call;
• to prepare an offer and perform the contract if you become a client;
• to keep the website secure and working;
• to meet our legal obligations (bookkeeping, for example).

We do not sell your data and do not use it for marketing without your consent.

4. Cookies and analytics

This website uses no cookies, no analytics and no advertising pixel. Fonts are served from our own server: no data is sent to Google Fonts. That is why no cookie banner is shown.

If we ever add an analytics or advertising tool (such as the Meta pixel), this policy will be updated and your consent requested where required.

5. Service providers and recipients

• Netlify, Inc. (United States): website hosting and contact form;
• Cal.com, Inc. (United States): online booking;
• Google (mailbox visha@gmail.com): sending and receiving email;
• [OTHER TOOLS USED, e.g. accounting, file storage]

The Instagram link sends no data to Meta until you click it. Once on Instagram, Meta's policy applies.

6. Transfers abroad

Some providers are based in the United States. These transfers rely on the provider's certification under the Swiss-U.S. Data Privacy Framework, recognised by the Federal Council, or otherwise on standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC). [TO BE CHECKED FOR EACH PROVIDER]

7. Retention

• Enquiries that do not lead to a contract: deleted no later than [24] months after the last exchange.
• Client data: for the duration of the contract, then 10 years for accounting records (art. 958f Swiss Code of Obligations).
• Technical logs: according to our host's retention period.

8. Your rights

At any time you may:

• ask which data we hold about you (right of access);
• have it corrected or deleted;
• object to processing;
• receive your data in a common format or have it transferred to a third party.

Write to visha@gmail.com. We reply within 30 days. You may also lodge a complaint with the FDPIC: www.edoeb.admin.ch.

9. Security

The site is served over HTTPS only (encrypted connection). Access to received messages is limited to Visha's partners.

10. Changes

We may update this policy. The online version, with its update date, prevails.